No, Tagua Nut Ivory does not carry a printed catalog. However, we do have an online catalog, for you to print out.

To return items, please contact us prior to doing so and ask for a return confirmation number. No items will be accepted without a confirmation number. All items must be returned in their original condition and received by Tagua Nut Ivory no later than 7 calendar days of receipt for a store credit. Shipping and insurance will not be refunded. Buyer needs to return items insured, with delivery confirmation as well as signature confirmation. International customers who would like to return an order, also need to follow same procedure: ask for a return confirmation number, mail it via a insured shipping service which includes some type of confirmation stating that Tagua Nut Ivory has received items. Buyer also needs to immediately email Tagua Nut Ivory with customs form number and confirmation number. If international returns pay customs fees upon arrival, these are charged to the customer's account and deducted from the total amount to credit. Buyer is responsible for return shipping costs. To return items, customer must include the following with the items:

a. Copy of the invoice clearly detailing the items being returned
b. Return confirmation number

Please return items to:

Latin American Handcrafts Corp.
445 SW Seaflower Terrace
Port Saint Lucie, Florida 34984
U.S.A.

Yes, there is a minimum order of $3.00.

If your shipping address is in Florida, U.S.A. you will be charged 6.75% sales tax. If you are a wholesaler and have a valid Florida Certificate number, you will be charged sales taxes but will be reimbursed immediately upon our receipt of the certificate copy which can either be emailed or faxed to 772-344-3462. Sales tax amount will appear on shopping cart when you enter “Florida” as your shipping state.

Yes, we ship internationally. For a list of countries and shipping rates, please visit our Shipping & Ordering page. If your country is not listed, please email us.

International Orders:
- USPS Priority Mail International will usually be delivered in 6 to 10 business from shipping date.
- DHL Express will usually be delivered in 2 to 3 business days from shipping date.

Domestic Orders (U.S.A.):
- USPS Priority Mail will take 2 to 3 business days to arrive.
- USPS First-Class Mail will take 3 to 5 business days.

We will generally process and ship your order next business day if placed by 2:00pm EST. Orders are shipped Monday through Friday (except major holidays).

Tagua Nut Ivory is not responsible for any duties or other charges you might have to pay in your country. International customers are responsible for all custom fees. Prior to placing your order, please contact your local government to find out what your duties will add up to.

We accept Visa, Master Card, American Express, Discover and Paypal. All of our payments are processed through Paypal but you do not require a Paypal account to buy from us.

We also accept Money orders and personal checks, however, these orders will be shipped once payments have been cleared. If paying with money order or personal check, please remit payment to:

Latin American Handcrafts Corp.
445 SW Seaflower Terrace
Port Saint Lucie, Florida 34984
U.S.A.

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Yes, all orders are insured. We are no longer offering uninsured shipments due to Paypal's seller protection policies.

U.S. customers will receive an automatic email with Delivery Confirmation number when online postage label is issued. These orders can be tracked online at www.usps.com.

International customers:
- If shipped by USPS, we will email Customs Form number. These orders can be tracked online at www.usps.com.
- If shipped by DHL Express, Airway Bill number will be emailed directly by DHL. These orders can be tracked online at www.dhl-usa.com.

We carefully pack items in separate zip lock bags clearly detailing quantity, size, style and color.

As a Yahoo store, Tagua Nut Ivory counts with Yahoo’s 128-bit encryption which makes it a secure site. During checkout, Paypal Express Checkout takes you to a URL address starting with https:// ("s" means you entered a secure site).

At Tagua Nut Ivory we respect and value our customer’s privacy rights. The information provided by our customers is safeguarded as private and confidential and we do not and will not share this with others. Please read our Privacy Policy.

It is our desire that your shopping experience at our site be pleasant and rewarding which is why we make sure that measures are taken so that none of your rights are violated.

Yes, we issue promotional coupons. Tagua Nut Ivory issues 3 types of promotional coupons:

- Wholesale coupons: can be redeemed any number of times, have no expiration date. These coupons offer 12%, 20% and up to 30% discount based on total minimum purchase (shipping costs not included). For more information and coupon code numbers, please log on to www.taguanutivory.com/bewh.html.

- Ongoing coupons: can be redeemed any number of times until they expire. These coupons are generally valid for 1, 2 or 3 weeks, offer discounts on specific items and may or may not require a minimum order.

- Newsletter coupons: are emailed exclusively to our subscribers, may or may not be redeemed any number of times, have an expiration date, generally offer discounts throughout entire store and could require a minimum order. Coupon code numbers are located at the bottom of the Newsletter. Apply promocode number during checkout.

At shopping cart page and after you have finished shopping, scroll down to "Coupon Code / Promotional Code (optional)”, type in "coupon code number" and click on “Apply”. If correct code was applied, a yellow-background box stating “ Coupon offer xxxx-xxxx (xx% savings) has been applied.” will appear at the top of this page. You will see the corresponding discount right below the subtotal amount of your order.

Yes, you can place your order by email or fax but these need to be paid by check, direct deposit or money order as we don't process credit cards over the phone any more. We prefer that our customers place their orders directly online as our website tracks and controls inventory and orders will be processed a lot faster. Also, by ordering online you guarantee availability since items are taken out of inventory immediately. If you need help placing an order directly online, please contact us or call us at 772-344-3462.

Due to the natural nature of our items and to the fact that they are handmade, no two pieces are exactly alike. Slight imperfections as well as color variations is normal.